Welcome everyone. In this session we’ll explore the EspressoDID portal for ordering and managing Direct Inward Dial (DID) numbers. EspressoDID is Iristel’s online tool for handling your phone number inventory. Our focus will be on how to order new DIDs, how to disconnect DIDs you no longer need and how to change the routing of existing numbers. By the end, you’ll know how to keep your number inventory organised and ensure calls are routed correctly.

Here’s what we’ll cover today. First, we’ll walk through the process of ordering new DIDs. Then we’ll look at how to track orders and see your active DIDs. Next, we’ll learn how to disconnect DIDs when they’re no longer required. We’ll follow that with instructions on how to change the routing of numbers using a move request. Finally, we’ll take a tour of routing profiles and share some best practices to streamline your work. Let’s get started!

To order new numbers, log in to EspressoDID and go to Services → DID Orders. Click Create Order and select one of your predefined routing profiles, which contains the technical details for delivering your calls. Then choose the products you want: select the rate centre (area code) and quantity, and click Add Products if you need more items. If you change your mind, remove a product and confirm. When your shopping list is complete, click Submit to finalise the order. Each order is assigned a unique identification number, and you’ll receive a confirmation email with your new DID numbers. Orders move through three statuses—Pending, Approved and Completed—which reflect internal processing, passing the first checkpoint and successful routing, respectively. Understanding these statuses will help you anticipate when your numbers are ready to use. In the next section we’ll see how to follow an order through its life cycle.

You can check your order status and history at any time using the Search Orders button. Once an order is completed, you can view your assigned numbers online or download them as a CSV file. EspressoDID also sends automated emails whenever the order status changes, and once the order is complete you’ll receive your assigned numbers as a CSV attachment. To see the DID numbers you already have, use the Active DIDs List page. This provides a full inventory of your routed numbers. The inventory is updated once per day, and you can export it to a CSV file for your own records. Keeping track of both pending orders and existing numbers ensures you’re never left wondering where your numbers are. Next we’ll learn how to remove numbers you no longer need.

The DID Disconnect & Routing Change module lets you cancel numbers or change where they’re routed. The Management tab lists past requests and shows details such as the unique ID (prefixed with DIDOPER), the type of operation (move or disconnect), the status (Pending, Processing, Completed, Cancelled) and the numbers affected. You can click Details to see completed or cancelled requests, or Cancel to stop a pending or processing request.

To disconnect numbers, go to the Add Order tab and choose the Disconnect operation. Optionally set a due date—if you leave it blank, the request executes as soon as possible. Select numbers from your inventory on the left or upload a CSV file if you’re working with a large inventory. Use Add for processing to build your list and Remove to adjust it. Remember to format numbers in the first column of your CSV in international format without separators. When your list is ready, click Submit DID Management Request. A unique operation ID will be assigned, so you can track the disconnection. Next we’ll look at how to reroute numbers instead of cancelling them.

A Move request allows you to change the routing profile assigned to a set of numbers. In the Add Order tab, select Move from the operation menu. As with disconnects, you can schedule the move by choosing a due date; if you skip this, the change happens immediately. Select numbers from your existing inventory or upload a CSV if you have many to modify. Use Add for processing and Remove to manage your list. Next, choose the new routing profile to which these numbers should be pointed. You can pick from existing profiles or request a new one. Finally, click Submit to enact the move. Moves are ideal when numbers change IP addresses or call‑handling equipment. Now that we’ve touched on routing profiles, let’s explore what they are and how you can manage them.

A routing profile is the entity to which your numbers are routed and contains the technical settings for call delivery. Under Routing Profiles you’ll find four tabs: View Profiles, View Routing Profile Requests, Request New Routing Profiles and Setup Default Routing Profile. View Profiles shows all your active profiles and their fields: Label (the ID name of your profile), Tech prefix (up to ten digits or special characters inserted before the number), Number Format (E.164 or National), Routing Type (Priority or Round‑Robin), and Assigned IPs. If you need a new profile, go to Request New Routing Profiles. You can modify existing profiles by changing the label, tech prefix or number format, or create an entirely new profile by skipping the existing profile line and filling in the rest of the fields. Once you’ve entered the desired information, click Save Request; the technical team will review it. To streamline ordering and number porting, use Setup Default Routing Profile to choose one profile that will automatically apply to new orders and local number portability requests. The next slide offers some practical tips to keep your operations smooth.

Use the due date field to schedule disconnects or moves for a convenient time; leaving it blank executes the request immediately. Download your DID inventory regularly and keep it current so you always know which numbers are active. When working with large inventories, upload a CSV file and ensure your numbers are in the first column in international format without plus signs or dashes. For routing profiles, modify existing ones by updating the label, tech prefix or number format, and set a default profile to simplify future orders. When requesting a default, choose the correct subtype—Canadian, Romanian, International or Toll‑Free—then select the profile name and save. These best practices will help you manage DIDs efficiently and avoid delays. Should you need assistance, Iristel’s support team is ready to help, as we’ll discuss next.

Thank you for joining this demo. Here at Iristel we continue to look for ways to help improve and provide you with services that will impact your day to day, and we look forward to continuing to serve you in the future.