Hello everyone, and thank you for joining me today. I’m very excited to introduce the newest addition to the Ice Wireless website: the Store Agent Profile.

The purpose of the Agent Profile is to empower in-store agents to create new accounts and efficiently manage existing customer accounts directly through the Ice Wireless website—no longer requiring access to MindPOS. In addition to account management, agents will also be able to perform a range of administrative tasks.

During today’s demonstration, we’ll explore the website from a store agent’s point of view and gain a better understanding of how this new feature enhances the overall agent experience. We'll take the opportunity to revisit some of the features that were already available to customer care agents and customers, and then move on to the exciting new capabilities now available to store agents.

I’ll walk you through the process of creating a new account from the store agent's perspective. From there, we’ll perform several common account management tasks such as changing a plan, hibernating a line, updating a phone number, and reviewing the dashboard. We’ll also take a closer look at the information available in the dashboard based on the agent’s authorization level, go over the various dashboard tabs and their functions, and review the divisions responsible for managing specific features within the system.

Without further ado, let’s begin. Store agents must log in using credentials provided by the admin. Once logged in, agents can navigate to the Admin Module or the Customer Care Agent Profile Module, depending on their role.

Thank you for joining this demo. Here at Ice Wireless, we continue to find new ways to improve and provide services that positively impact your day-to-day operations. We look forward to continuing to serve you in the future.

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